Terms and Conditions
Welcome to Thameside Grocer. Please read these Terms and Conditions carefully before using our website, placing an order, or utilising our services. By accessing or using any part of our site and services, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using the Thameside Grocer website (www.thamesidegrocer.co.uk) and any related services (including online ordering, delivery, and in-store pickup), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our website or services.
2. Changes to Terms
Thameside Grocer reserves the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
3. Online Ordering and Purchases
Product Availability and Description
All products listed on our website are subject to availability. We make every effort to display accurate descriptions, images, and pricing of our products. However, we do not guarantee that product descriptions, colours, or other content on the site are always accurate, complete, reliable, current, or error-free. If a product offered by Thameside Grocer is not as described, your sole remedy is to return it in unused condition.
Pricing
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Thameside Grocer reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
4. Delivery and In-Store Pickup
Specific terms regarding delivery zones, delivery fees, time slots, and in-store pickup procedures are detailed on our Services page and during the checkout process. It is your responsibility to ensure accurate delivery information and be available to receive your order.
5. Returns and Refunds
Information on our return and refund policy can be found on our FAQ section or by contacting our customer service team at [email protected].
6. User Accounts
To access certain features of the website, such as online ordering, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify Thameside Grocer immediately of any unauthorized use of your account.
7. Prohibited Uses
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to upload or transmit viruses or any other type of malicious code.
8. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. In no case shall Thameside Grocer, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
9. Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, specifically England and Wales.
10. Contact Information
Questions about the Terms and Conditions should be sent to us at [email protected] or by post to: Thameside Grocer, 7 Riverbend Mews, Thamesmead, London, SE28 0FE, United Kingdom.