Privacy Policy

At Thameside Grocer, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services.

1. Information We Collect

We may collect personal information such as your name, email address, postal address, phone number, and payment details when you:

  • Place an order online or in-store.
  • Sign up for our newsletter or loyalty program.
  • Participate in surveys or promotions.
  • Contact customer service.
  • Visit our website (via cookies and analytics tools).

2. How We Use Your Information

Your information helps us to:

  • Process and fulfil your orders.
  • Communicate with you about your orders, products, services, and promotions.
  • Improve our products, services, and website experience.
  • Personalise your shopping experience.
  • Manage your loyalty program membership.
  • Detect and prevent fraud.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:

  • To trusted third parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep this information confidential.
  • When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encrypted connections (SSL/TLS), and restricted access to data.

5. Your Rights

Under GDPR and other applicable data protection laws, you have rights concerning your personal data:

  • Access: Request copies of your personal data.
  • Rectification: Request correction of inaccurate personal data.
  • Erasure: Request that we erase your personal data.
  • Restriction: Request that we restrict the processing of your personal data.
  • Objection: Object to our processing of your personal data.
  • Data Portability: Request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at [email protected].

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and for advertising purposes. You can choose to turn off all cookies via your browser settings. However, if you turn cookies off, some of our services may not function properly.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: Thameside Grocer, 7 Riverbend Mews, Thamesmead, London, SE28 0FE, United Kingdom
Phone: 020 8123 4567